Urban Air Trampoline Park
Reviews and Complaints
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | San Antonio, TexasNeed a refund!
- Rude staff
- Does not tell you is a 12 month bound contract
- No solution
Preferred solution: Full refund
User's recommendation: DO NOT BUY!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Lawton, OklahomaCrazy fee
- Fun
- Not as great of a deal for foster families
Preferred solution: Price reduction
User's recommendation: Be ready to pay a year/ fees for adjusting
Membership
User's recommendation: Do not recommend getting a membership.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Chatsworth, GeorgiaBirthday party
It has been over a month and they still refuse to call me. They have sent me an email letting me know they aren’t giving me my money back though.
- Rude staff
- Morgan refused to give me corporates number
User's recommendation: No. They don’t do background checks before letting just anyone around kids.
Impossibly difficult to cancel membership
Preferred solution: Simply to cancel my membership!!!
User's recommendation: DON’T commit to a membership!
Membership location change
- Not being under one owner
Preferred solution: Full refund
User's recommendation: 4
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Lawton, OklahomaLost Phone
- Poor management
- Bad policies
Preferred solution: Full refund
User's recommendation: Stay away, far away.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
Preferred solution: Full refund
User's recommendation: NEVER GO HERE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Ankeny, IowaCharges
- Charged to much
Preferred solution: Full refund
User's recommendation: Not recommended
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerUncomfortable
- And refund policy is a joke
- Rude players
- Lack of order
Preferred solution: Full refund
User's recommendation: Please research, before you make plans anywhere.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI love it here
- Great place for kids to have fun
- No cons
Preferred solution: Nothing no complaints
User's recommendation: Check height before obtaining a membership
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Northampton, EnglandTerrible Customer Service
- Everything is awful
Preferred solution: Cancel my membership
User's recommendation: Take your kid to a real park and enjoy nature rather then urbanair
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Bloomingdale, IllinoisBad experience
- Kids love the trampolines
- Ball pit
- Expensive snacks
Preferred solution: Full refund
User's recommendation: If it full capacity don’t even bother going
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWouldn’t give me my W2
Preferred solution: Apology
User's recommendation: A lot of rules but not entirely bad customer wise
Lost phone
User's recommendation: Horrible customer service
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